Legal

TERMS OF SERVICE

Last updated: August 2026

1. About Falcon

Falcon Delivery Service (“Falcon”, “we”) operates a marketplace and logistics network that connects vendors with customers and provides warehousing, fulfilment, and parcel delivery services across Nigeria. By creating an account or using any Falcon service, you agree to these Terms of Service.

2. Accounts

You must provide accurate information when registering, keep your password confidential, and verify your email address. You are responsible for all activity carried out through your account. Falcon may suspend or disable accounts that violate these terms or applicable law.

3. Marketplace Orders

Products listed on the Falcon Marketplace are supplied by registered vendors. When you place an order, payment is collected by Falcon on behalf of the vendor, and vendor remittances are calculated automatically after successful delivery. Report issues with an order within 48 hours of delivery.

4. Vendor Fulfilment

Vendors send inventory to a Falcon warehouse for storage, listing, and delivery. Stock is tracked per unit, and every order is assigned to a delivery agent automatically. Vendors receive wallet credit after each delivered order and may request withdrawals to a verified bank account; a fixed processing charge applies to each withdrawal.

5. Parcel Delivery

Parcel requests are quoted before processing. Parcels containing prohibited, hazardous, perishable, or illegal items are refused. Delivery timelines are estimates and may vary due to traffic, weather, or events beyond our control.

6. Payments

Payments are processed by Paystack. Falcon does not store your card details. Where cash on delivery is offered, agents must remit collected amounts in line with Falcon's settlement process.

7. Liability

Falcon's liability for any claim relating to a shipment is limited to the delivery fee paid for that shipment, except where the law provides otherwise. We are not liable for indirect or consequential losses.

8. Changes

We may update these terms from time to time. Continued use of the service after an update constitutes acceptance of the revised terms.

9. Contact

Questions about these terms can be sent to support@falcon.ng.