Legal

PRIVACY POLICY

Last updated: August 2026

1. Information We Collect

We collect your name, email address, phone number, delivery addresses, and, for vendors, business and bank details. We also collect order history, tracking events, and basic device information needed to operate the service.

2. How We Use It

Your information is used to create and secure your account, process orders and payments, assign and route deliveries, provide support, prevent fraud, and meet legal obligations. We do not sell your personal data.

3. Payments

Card and bank payments are processed by Paystack. Your payment credentials go directly to Paystack under its own privacy policy; Falcon stores only transaction references and statuses.

4. Sharing

We share the minimum necessary data with delivery agents (recipient name, address, and phone), with vendors (order details, without your full card data), and with infrastructure providers such as Google Maps for routing. We may disclose data where required by law.

5. Storage & Security

Data is stored on secured servers with access limited to authorised staff. Passwords are hashed and never stored in plain text. Bank account verification uses a zero-naira name enquiry and never debits your account.

6. Retention

Order and transaction records are kept as long as required for tax, audit, and dispute-resolution purposes. You may request deletion of personal data not subject to those requirements by contacting us.

7. Your Rights

You may access, correct, or export your personal information, and you can update most details directly from your dashboard profile pages.

8. Contact

Privacy questions or requests can be sent to support@falcon.ng.